Overview
This Return & Refund Policy is effective for 14 days from the date of delivery. It explains how we handle cancellations, returns, refunds, and exchanges. We may update this policy occasionally to keep it accurate and clear. By placing an order with G Peptides, you agree to these terms.
Key points:
• Unopened products can be returned within 14 days of delivery
• Damaged, broken, or incorrect products may be returned or replaced
• Opened or used products are not eligible for return or refund
• Refunds are available for late, missing, or undelivered orders
Order Cancellations
• Orders may be canceled before shipment
• Contact support@gpeptides.com immediately with your order number to request cancellation
• Once an order has been processed for shipping or shipped, cancellation is no longer possible
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Refunds
Refunds are issued under the following circumstances:
Late, Missing, or Undelivered Orders
• If your order is significantly delayed, missing, or undelivered, contact
support@gpeptides.com• Refunds are processed after verification with the shipping carrier
Damaged, Broken, or Incorrect Products
• Products damaged in transit, broken, or incorrectly shipped due to our error or the shipping carrier are eligible for a replacement or refund
• Contact support within 48 hours of delivery with your order number, description of the issue, and clear photos
• Once approved, we will issue a replacement at no cost or a refund if a replacement is unavailable
Returns of Unopened Products
• Unopened and unused products may be returned within 14 days of delivery
• Products must be in their original, sealed packaging
• Refunds are issued after returned items are received and inspected
Late or Missing Refunds• If you have not received your refund yet, please check your bank or credit card account, as processing times may vary
• If the refund still has not appeared, contact
support@gpeptides.com and we will assist you promptly
Non-Refundable Items
• Opened or used products
• Products damaged due to improper storage or handling after delivery
• Returns requested outside the 14-day policy window
• Shipping costs are non-refundable, except when the return is due to our error
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Exchanges
• Exchanges are available only for items that were damaged, broken, or incorrect
• Contact support within 48 hours of delivery with your order number and photos
• Approved exchanges will be shipped at no additional cost
Shipping Returns• Do not return any products without prior authorization from
support@gpeptides.com• Return shipping costs are the responsibility of the customer unless the return is due to our error
• Unauthorized returns may be refused or discarded
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